To return a Streamline Graphics product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Non-decorated products may be returned if the following conditions are met: (1) Items to be returned must be in new condition, (2) items must be in their original packaging and (3) proof of purchase must be provided. If there is any noticeable wear, the item(s) simply cannot be returned. Decorated products can only be returned if there is a manufacturer defect in the product or a process defect in the application of the design.
What cannot be returned: Please examine your designs carefully and correct any mistakes prior to placing your order. Custom decorated items cannot be returned based on
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images by the customer or group representative.
Design errors introduced by the customer in the design creation process.
Errors in user-selected options such as product type, color, or size.
No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Streamline Graphics - Returns
3017 Newport Ave
San Ramon, California 94583-1504